Shipping policy
We aim to deliver your order as quickly and smoothly as possible.
Order Processing
-
Orders are processed within 2-7 business days
-
Orders are not processed on weekends or holidays
-
You will receive a confirmation email once your order is placed
Shipping Times
Estimated delivery times:
-
Standard Shipping: 7–15 business days
Please note: Delivery times may vary depending on your location and external factors such as customs or courier delays.
Shipping Costs
-
Shipping costs are calculated at checkout unless stated otherwise
-
Free shipping may be offered during promotions
Order Tracking
-
Once your order is shipped, you will receive a tracking number via email
-
Tracking updates may take a few days to appear
Delays & Issues
We are not responsible for delays caused by:
-
Shipping carriers
-
Customs clearance
-
Incorrect shipping information provided by the customer
If your package is significantly delayed, please contact us and we will assist you.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered.
Please contact your local courier service for assistance.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by customers.
Contact Us
If you have any questions about your order or shipping, contact us at:
📧 trenchies@yahoo.com